MOCA Systems, Inc.

Customer Success Associate

Remote
Full Time
Entry Level
Position Title:    Customer Success Associate
Location:             Boston Area (Remote/Home Office)  

About MOCA Systems, Inc.  
MOCA Systems, Inc. (MSI) is a leading software and services provider for the Architecture, Engineering, and Construction industry. MSI delivers innovative solutions to Owners, Engineers, Architects, and Contractors working on some of the world’s largest, most complex construction projects. A profitable firm with offices across the United States and partners around the globe, MSI’s services and technology offerings ensure that projects are delivered on time and on budget and fulfill all Owner expectations. To learn more, visit mocasystems.com. 

Position Summary 
This is an entry to junior level career opportunity to join our Customer Success team.  Our Customer Success team focuses on ensuring our clients see value planning their construction projects in Touchplan®, as well as building engagement with the platform. Being part of this team will give you the opportunity to help build Touchplan’s business, help shape the Touchplan® product, and help shape the construction industry by having a tangible impact on the projects of our clients. If you are looking for a job where you’ll be working on a dynamic team that’s driving explosive growth and delighting customers at the same time, this is the right place for you! 

Essential Functions: 
  • Launch new projects, manage / maintain customer project data and oversee technical client training / adoption of best practices 
  • Work to resolve all product and project-related customer questions and requests efficiently and effectively
  • Handle client interactions with calm professionalism, quick execution and a sense of urgency to uphold our reputation for excellent customer service
  • Drive increased engagement for new and existing clients
  • Help specify, outline and advocate for UI/UX improvements based on customer feedback 
Required Qualifications: 
  • Bachelor’s degree from an accredited university or college or equivalent experience
  • Exposure to Customer Success or Account Management roles, preferably in B2B SaaS environments
  • Familiarity with enterprise software applications
  • Excellent organizational, project management, consultative and time management skills 
  • Passion for working on a small, dedicated, agile and determined team
  • Strong written and oral presentation skills, as well as active listening skills 
  • Solid sense of empathy for clients, as well as a passion for revenue growth
  • Exceptional ability to multi-task in a fast-paced environment, balancing quality and speed
Bonus experience or skills:
  • Construction management, architecture, engineering or project controls experience
  • Experience with Lean Construction and the Last Planner system
Starting Initial Salary Range: $55,000 to $65,000 annually. Full benefit plan including medical, dental, vision, disability insurance, 401(k) with generous employer match and an HSA employer contribution in certain circumstances. 

Our Solutions:  
Touchplan®  
Touchplan® is the premier software offering of MOCA Systems, Inc. used on the most projects, by the most users, to optimize the largest construction volume, Touchplan® is the number one production planning and analytics platform. The real-time, cloud-based solution uses the collaborative foundation of the Last Planner System® to prevent schedule and budget slippage. It also provides Owners and Contractors the instant insights they need to track progress and anticipate problems on projects. To learn more, visit touchplan.io. 

MOCA Services 
MOCA Services is a full-service provider for Owners in the design and construction industry. Our battle-tested programs help clients make their projects successful from project ideation, through construction, and to occupancy. MOCA Services is relationship-focused and provides solutions for on time, on budget, and on scope delivery of large, complex, and socially important projects. To learn more, visit mocaservices.com.  

Equal Opportunity Employer Statement:
MOCA Systems, Inc. (“MSI”) is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of any kind: MSI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at MSI are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, veteran, disability, or any other status protected by the laws or regulations in the locations where we operate. MSI will not tolerate discrimination or harassment based on any of these characteristics. MSI encourages applicants of all ages.

 
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